IT Helpdesk Copilot Built on GitHub Issues

IT Helpdesk Copilot Built on GitHub Issues

B2B

Workflow Orchestration (Agentic)

ACL-Aware RAG

Governance

This is an IT Helpdesk Copilot I built on GitHub Issues that turns IT tickets into guided workflows grounded in your knowledge base, reducing back-and-forth. It’s designed with enterprise-grade safety and governance in mind:


• Data Safety → Pre-retrieval ACL filter
• Trust & Auditability → RAG + Citations + Audit trail
• Governance → Approval workflow: Propose → Approve → Execute


Check out the demo, the system's workflow, and repo below, happy to chat if you have any questions!

Timeline

Sep 2024 -

Jan 2025

My Role

Solution Designer

Led technical discovery, workflow mapping, and the demo.

Team

Cross-functional team across product, design, and research.

Impact

6/7 SMBs Conversion Intent

15 -> 2 mins Solution Finding Time

3x Product Engagement

Earned Leadership Buy-In

Timeline

Sep 2024 - Jan 2025

My Role

Solution Designer

Led technical discovery, workflow mapping, and the demo.

Solution Designer

Led technical discovery, workflow mapping, and the demo.

Team

Cross-functional team across product, design, and research.

Impact

6/7 SMBs Conversion Intent

15 -> 2 mins Solution Finding Time

3x Product Engagement

Earned Leadership Buy-In

6/7 SMBs Conversion Intent

15 -> 2 mins Solution Finding Time

3x Product Engagement

Earned Leadership Buy-In

Demo (5 mins)

System's Workflow

Create a free website with Framer, the website builder loved by startups, designers and agencies.